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Account Security

Protecting your privacy and account security is our top priority — that's why we use the latest encryption technology to give you peace of mind while you access your account online. In addition to our safeguards, here are some important steps you can take to protect your privacy and Zales account information:

To protect your username and password:

  • Create a unique username and password for every website you use.
  • Never use personal information — like your name, Social Security Number or birth date — as your password (make your password easy for you to remember, but hard for others to guess).
  • Keep your password information private by never writing it down or sharing it with anyone.
  • Change your password at least once every six months.

To ensure the best online browsing experience:

  • Access your account using one of our supported browsers: Google Chrome, Microsoft Edge or Safari.
  • Confirm you are on a secure website by checking your browser encryption — indicated by a padlock or key symbol in the URL field.

To keep your device and personal information protected:

  • Always keep your device updated with the latest security and software updates.
  • Never leave your computer unattended while signed in to your account.
  • When accessing your account in public, be aware of your surroundings and anyone that may be attempting to steal your information by watching your account activity.
  • Never sign in to your account in public on an unsecured network.
  • Always sign out of your account when you're finished, even on your personal device.

All Security Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

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Contact Us

Customer Care
1-844-271-2708
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Mon.- Sat. 8:00am-9:00pm ET
  • Closed Sun., New Years Day, Easter, Memorial Day, Christmas Day, Independence Day, Labor Day, Thanksgiving
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003