Help

Report Lost or Stolen west elm credit card Account

Keeping your west elm account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-800-695-3988 (TDD/TTY: 1-800-695-1788) immediately.

Help and Customer Care

View secure message center

Secure Message Center is your resource for secure online communication about your west elm credit card account.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-800-695-3988

TDD/TTY

1-800-695-1788

Customer Care hours

Monday - Saturday
8am - 9pm ET.
Closed Sundays

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Bank
PO Box 182273
Columbus, OH 43218-2273