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FAQ(s)

  • How do I earn points?
    Cardholders earn 3% back on all True Value purchases and at affiliated retailers. Affiliated retailers include Home & Garden Showplace. Customers will also earn on sales tax and shipping.
  • How many points do I need to earn rewards?
    Cardholders will earn True Value Vouchers in $10 increments based on purchases placed on their True Value Credit Card.
  • When do my points expire?
    Any accumulated earnings will expire if an account is inactive (no purchases made) for 24 consecutive months.

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Customer Care
1-855-835-8427
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays

    • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003

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