Transactions & Statements

Frequently Asked Questions (FAQs)

• I don't recognize a transaction on my billing statement.
  Keeping your account secure is important to us. If you think you have been incorrectly charged, call Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788). If you would like to dispute a charge, see Your Trek Credit Card account agreement or the back of your billing statement for an explanation of your billing rights. Please note that some disputes must be made in writing and there may be time limits.
• I misplaced my billing statement. Where can I find a copy?
  You may view your billing statements from the previous 24 months online. If your account has/had a zero balance, there will be no statement for that month. View online statements. For information not available online, contact Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788). Not signed in? Sign in now.
• How many billing statements are saved online?
  You may view your billing statements from the previous 24 months. If your account has/had a zero balance, there will be no statement. For information not available online, contact Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788).
• What's the difference between "Statement Balance" and "Current Balance"?
  "Statement Balance" is the "New Balance" shown on a particular statement. This is the amount you would need to pay by the due date to avoid finance charges and a late fee. Your current balance may be different if there has been a new charge, payment or credit to your account since the statement was mailed.
• How many transactions can I look at online?
  You may view and search up to 2,000 transactions. For information not available online, contact Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788). Not signed in? Sign in now.
• I want to look at an older transaction but it's not online. Can you help?
  Contact Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788).
• I don't understand my billing statement. Can you help?
  Of course! View a sample statement for details about the information in your monthly statement.
• I want to increase my credit limit. How do I do this?
  For assistance requesting a credit limit increase, please contact Customer Care at 1-866-662-6199, TDD/TTY: 1-800-695-1788.
• I want to decrease my credit limit. How do I do this?
  For assistance requesting a credit limit decrease, please contact Customer Care at 1-866-662-6199, TDD/TTY: 1-800-695-1788.
• Can someone help me read my statement?
  Yes, we would be happy to help you read your statement. Just contact Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788) and one of our associates will read any printed materials to you over the phone.
• Can I view or receive a statement with large print?
  Yes! When viewing a PDF statement online, you can enlarge the view by clicking or tapping the plus sign. You can also request a free, large-print, paper statement by calling Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788).
• Can I buy cryptocurrency, such as Bitcoin, with my card?
  At this time, we are not allowing the purchase of cryptocurrency on your Trek Credit Card. We may review this decision at a later time as the cryptocurrency market evolves.