Secure Message Center

FAQ(s)

• How soon will I get a response to the message I posted in Secure Message Center?
  You may expect a reply within 48 hours.
• How will I know when a reply has been posted to Secure Message Center?
  We will send an email notification to the email address on file for your Account when our reply is ready for you. All messages you send us through Secure Message Center will receive a reply within 48 hours. You can also sign into Account Center any time to check for our reply.
• Why do I have to sign in to Account Center to see a reply to my question?
  Secure Message Center is your resource for secure online communication about your Trek Credit Card Account. We store all messages and attachments in Secure Message Center in order to maintain the privacy and security of your message(s) and any attachments we send.
• How does sending an attachment work?
  To include an attachment, tap or click Add Attachment. You may include up to 5 attachments with your message. Attachments are also scanned for viruses before being sent to your Customer Care team for reply.
• I need help immediately. Should I use Secure Message Center?
  Secure Message Center is your resource for secure online communication about your Trek Credit Card Account. All messages you send us through Secure Message Center will receive a reply within 48 hours. If you need immediate assistance with your Trek Credit Card Account, please call Customer Care at 1-866-662-6199 (TDD/TTY: 1-800-695-1788).