Fraud

Frequently Asked Questions (FAQs)

• Where can I learn more information about the Equifax Cybersecurity Incident?
  Please visit https://www.equifaxsecurity2017.com for more information.
• I think my Account is being used by someone else.
  Call Customer Care immediately at 1-866-662-6199 (TDD/TTY: 1-800-695-1788). Get FTC fraud and ID theft recovery tips.
• What should I do if my Account information has been lost or stolen?
  Call Customer Care immediately at 1-866-662-6199 (TDD/TTY: 1-800-695-1788).
• I enrolled my Digital Card. What if my phone is lost or stolen?
  Keeping your account secure is important to us. If your mobile phone is ever lost or stolen, please unenroll the Trek Digital Card immediately. You may do so online through Account Center here, or by calling our Customer Care team at 1-866-662-6199 (TDD/TTY: 1-800-695-1788). Please note, unenrolling the Trek Digital Card will not close your Trek Credit Card Account. You may re-enroll the Trek Digital Card at any time.
• Do you really need my Social Security number?
  Yes. Federal law requires it. We also use it to verify your identity and obtain credit bureau information.
• Do I need to update my password?
  You are not required to update your password, but it is a good idea to update your password at least every six months to protect your Account security and privacy.
• Why can't I sign into Account Center after reporting my card lost/stolen?
  If your card is reported lost or stolen, Account Center access is unavailable for 24 hours while your new card request is being processed. Access will be restored once the request has been completed and you will be able to sign in using your existing name and password.