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Report Lost or Stolen Total Rewards® Visa® credit card Account

Keeping your Total Rewards® Visa® account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-855-381-5715 (TDD/TTY: 1-800-695-1788) immediately.

Help and Customer Care

Ask a question

We're here to help. If you have a general question about the Total Rewards® Visa® credit card, please sign in or register to use this question form. If you have a specific question about your account, please contact us at 1-855-381-5715 (TDD/TTY: 1-800-695-1788) so we can better ensure your privacy and security.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-855-381-5715

TDD/TTY

1-800-695-1788

Customer Care hours

Available 24 hours
7 days a week

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Bank
PO Box 182273
Columbus, OH 43218-2273