Security

Security & Privacy Protection

Your account security is important, to you and to us. Here are some ways we keep your information protected, and things you can do to help:

  1. Password Security – we ask you to create a unique user name and password when you register for Account Center access.

    What You Can Do: Change your password at least every six months. Be sure to avoid common password habits and simple passwords, movie quotes, family names and anything that could easily be learned about you. When resetting your password, you will be prompted to meet our minimum requirements – we encourage you to aim for the most secure password possible.

  2. Network Security – we encrypt your personal information, including your Credit Card account number, Social Security number, name, address, phone number and email address.

    What You Can Do: Make sure your internet connection is known and secure. When possible, avoid signing in to Account Center over a public or unknown network. Learn more on our Secure Communication page and Fraud Protection page.

  3. Device Security – if you use multiple devices, borrow someone's computer, or use a public computer to sign in, we may require additional verification, known as "out-of-band authentication," before allowing access to Account Center. Never share the authentication code with anyone, and remember that you will never be asked to share your code over text or over the phone.

    What You Can Do: Keep your contact information updated so we can reach you and verify your identity, and review our Fraud Protection page for helpful insights.

  4. Session Security – we disconnect you after 15 minutes of inactivity, and send email alerts when certain changes are made to your account or profile. We may also ask you to enter your password again from time to time when you change critical pieces of information, such as your contact information. Please note that you will never be asked to enter your password on a site other than a comenity.net site.

    What You Can Do: When using a mobile device, we recommend using a secure PIN or fingerprint recognition to unlock the device. Never keep your account open on an unattended computer, even at home. Sign out of your session before closing your browser window, and on your mobile device. Keep your contact information up to date so you can be contacted if suspicious activity occurs. To learn more about protecting yourself and your credit, review our Identity Theft page.

To learn more about what we're doing – and what you can do – to continue protecting your account, privacy and credit, select the links below.

All Security Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

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Contact Us

Customer Care
1-800-315-7260
TDD/TTY
1-800-695-1788
Customer Care Hours
  • Monday - Saturday
  • 8am - 11pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Bank
    PO Box 182273
    Columbus, OH 43218-2273