Activate Card

Frequently Asked Questions (FAQs)

• How do I activate my new credit card?

  The primary cardmember on the account must activate the new Sony Visa® Credit Card online or by phone by calling 1-866-457-0434. Please have your new card and information ready. You'll also have the opportunity to activate cards for authorized buyers by adding the last four digits of the other cards on the account.

  If you need assistance activating your card, please call Customer Care at 1-866-518-3992 (Visa) or 1-800-695-5772 (Signature) (TDD/TTY: 1-800-695-1788).

• After I activate my card, how soon can I use it to make purchases?
  Once you've successfully activated your new card, you can use it immediately.
• If I'm already a cardmember, are there any circumstances where I'd need to activate a new credit card?

  You may need to activate a new replacement card if your old card was lost, stolen or expired.

• Why do I need to activate my credit card before I can use my account?

  By completing the activation process, you're confirming that your new card arrived safely. We do this for your protection.

• I reported my old credit card as lost/stolen. Do I need to activate the new card?

  Yes, you'll need to activate your new card so we can verify that it arrived safely, after you've reported the old card as lost or stolen.

• I activated my new credit card. What do I do with the old one?

  After you've activated your new card please destroy the old one (if you still have it) as it is no longer active or valid.

  If you believe your card was lost or stolen, please contact Customer Care at 1-866-518-3992 (Visa) or 1-800-695-5772 (Signature) (TDD/TTY: 1-800-695-1788).