Back to Security

Secure Communication

Email

  • Never give out personal information or Account details through unsecured email. 
  • Do not respond directly to unexpected or unsolicited emails requesting personal or financial information. Sign in to Account Center, using Secure Message Center to contact us, or call us using the phone number on a billing statement, letter or correspondence, or the back of your credit card. 
  • Be wary of emails without some sort of personal identifier, especially if they ask you to respond. 
  • Never click on a link or open an attachment if you're not sure where or who it came from. 
  • Mark suspicious emails as spam and permanently delete them . Update your email filter to block or flag future messages from the sender. 
  • Use strong passwords to protect access to your email account(s) and change them periodically. 
  • Be on the alert for phishing, or fraudulent emails that seem legitimate but are actually requesting you to divulge sensitive personal or financial information. If you suspect phishing, contact your financial institution using the phone number on a billing statement or back of your credit card. In addition, please notify us of any suspected phishing activity by sending a message through Account Center's Secure Message Center. If possible, attach a screenshot of the suspicious email.

Phone

  • Never give out personal information or Account details unless you're the one who made the call. 
  • Hang up if you're unsure about the person or institution contacting you. You can always call us directly at the number located on a billing statement, letter or correspondence, or the back of your credit card. 
  • Do not share personal information in public where others could overhear. 
  • Be on the alert for vishing, or fraudulent telephone calls that seem legitimate but are actually requesting you to divulge sensitive personal or financial information. If you suspect vishing, contact your financial institution using the phone number on a billing statement or back of your credit card. In addition, please notify us of any suspected vishing activity by sending a message through Account Center's Secure Message Center.

Mobile

  • Treat your cell phone like a purse or wallet, always keeping it with you or storing it in a secure location. 
  • Never respond or click through to unsolicited text or email messages that ask for personal or financial information. 
  • Lock your phone with a passcode to prevent access to stored information. 
  • Delete text and email messages containing personal or financial information. 
  • Connect to trusted Wi-Fi networks or virtual private networks (VPNs) secured by encryption when performing financial functions on your phone. 
  • Notify your carrier immediately if your phone is lost or stolen. 
  • Immediately clear your phone's memory and reset passwords remotely when possible if your phone is lost or stolen. This includes changing passwords for any phone apps including voicemail, email, banking, etc. 
  • Be on the alert for smishing, or fraudulent text messages that seem legitimate but are actually requesting you to divulge sensitive personal or financial information. If you suspect smishing, contact your financial institution using the phone number on a billing statement or back of your credit card. In addition, please notify us of any suspected smishing activity by sending a message through Account Center's Secure Message Center.

Mail

  • Go paperless to limit potential mail fraud. If you must receive a paper bill, know when you can expect it and contact us immediately if it does not arrive in a timely manner. 
  • Contact us right away if a new or replacement card does not arrive as expected. 
  • Never include a Social Security or driver's license number on mailed checks. 
  • Shred documents containing personal or financial information. 
  • Do not use an unsecured mailbox to mail personal or financial information.

All Security Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-877-287-8879
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 11pm CST.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003