Paperless

Frequently Asked Questions (FAQs)

• What is paperless and how can I sign up for it?

  Paperless is a free service that offers secure, electronic access to your monthly billing statements, payment due date reminders and other credit card account communications.

  You can sign up by selecting "Paperless" in the main navigation menu and electing to enroll. If you ever change your mind, you can return to paper communications free of charge.

• After enrolling in paperless, when will I start to receive my billing statements and other communications electronically?

  Paperless billing statements typically begin with the billing statement following your enrollment in paperless. It's possible that you will receive one, final paper billing statement, depending on when you opted to go paperless.

  We'll deliver other electronic communications related to your account through Secure Message Center as they become available, along with email notifications when secure messages are ready for you to access.

• How will I know when my monthly paperless billing statement is available?

  You'll receive an email from smilegeneration-no-reply@service.comenity.net when your billing statement is available in Account Center. To ensure that our billing statement reminders and confirmation emails are not marked as junk mail or spam, please add the following addresses to your email address book:

  • smilegeneration-no-reply@service.comenity.net
  • smilegeneration-no-reply@info.comenity.net

  You can also review your available statements online at any time.

• How do I review my billing statements online?

  You can review your billing statements from the past 24 months by visiting the Transactions and Statements page. For statements not available online, please send us a message through Secure Message Center or call Customer Care at 1-877-287-8879 (TDD/TTY: 1-888-819-1918).

• I chose to go paperless. Why am I still getting paper statements and communications in the mail?

  Paperless statements typically begin with the billing statement following your enrollment in paperless. It's possible that you will receive one, final paper billing statement, depending on when you enrolled in paperless. You may also receive a paper billing statement if:

  • Your account is more than 30 days past due. (You'll automatically go back to paperless once your account is current.) If you need to make a payment, visit the Payments page now.
  • The paperless statement email notification was undeliverable. To update your email address, go to the My Profile page.

  Other electronic communications related to your account will be delivered through Secure Message Center as they become available, along with email notifications when secure messages are ready for you to access. Some account communications may require a paper format.

• Can I designate which documents I'd like to receive in the mail (paper) vs. electronically (paperless)?

  At this time, you are not able to designate specific documents you'd like to receive electronically. If you choose to go paperless, we'll send all account communications electronically, except those that we're required to send in paper format. You can change your selection at any time by visiting the My Profile page and adjusting your paperless settings.

• My email address has changed. How can I continue to receive email notifications when my paperless statement is ready?

  To ensure that you receive important account information, including paperless statement notifications, please update your email address on the My Profile page.

• Can I choose to return to paper (after going paperless) for statements and other communications?

  Yes, you can adjust your paperless enrollment status at any time by visiting the My Profile page.