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My Credit Card Rewards

FAQ(s)

  • How do I earn Reward Dollars?

    With the Sephora Credit Card you will earn 4% back in Reward Dollars for each $1 of Net Eligible Purchases made at Sephora U.S. stores (excluding Puerto Rico, Canada and Sephora inside JCPenney retail stores) or at www.sephora.com.

  • When will Reward Dollars appear in my account?

    It typically takes 1-2 weeks for Reward Dollars from a purchase to post to your Reward Dollars balance.

  • How can I check my Reward Dollars balance?

    You can view your Reward Dollars balance on your Account Statement each month, or check your balance anytime on www.sephora.com/profile/CreditCard and in the Sephora app.

  • Do my Reward Dollars expire?

    Reward Dollars will expire eighteen months after the date that they are posted to your Reward Dollars balance.

    Except as otherwise provided by applicable law, you will forfeit all unused Reward Dollars if you file for bankruptcy, your participation in the Program is terminated or your Account is closed for any reason.

  • How do I dispute the Reward Dollars?

    If you believe you earned Reward Dollars but they have not posted to your account in a timely manner, you may dispute your Reward Dollars balance ("Reward Dollars Dispute") by calling 1-866-702-9946 (TDD/TTY: 1-888-819-1918) or writing to:

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003
  • When will I receive a Sephora Credit Card Reward?

    When you earn enough Reward Dollars, you will be eligible for a Sephora Credit Card Reward. The current Reward Level is $125, which equals a $5 Sephora Credit Card Reward. Note that unlike Reward Dollars which expire 18 months after they are posted to your Reward Dollars balance, Credit Card Rewards expire 90 days from the date they are issued.

  • How will I receive my Sephora Credit Card Reward?

    At the end of the billing cycle, all Reward Dollars will be added up and converted into one Sephora Credit Card Reward.

    Sephora Credit Card Rewards will be sent with your billing statement. The Rewards can also be viewed from the Account Center and within your Beauty Insider profile. If at the end of the billing cycle you have not reached the Reward Level, your Reward Dollars will remain in your account and count towards a future Sephora Credit Card Reward. You can view your Sephora Credit Card Rewards balance in Account Center and on your Account Statement each month or you can check your balance anytime on www.sephora.com/profile/CreditCard and in the Sephora app.

  • How do I redeem a Sephora Credit Card Reward?
    • In-store: Present the Credit Card Reward you received in your billing statement at checkout. You can also find a copy of your Credit Card Reward by visiting your Sephora.com profile. Just print it out or present it using your mobile device at checkout.
    • Online: Once you're logged in to your Sephora.com account, you can add your Credit Card Reward to basket during checkout.
  • Is there a limit on how many Sephora Credit Card Rewards I can use at one time?
    • In-Store: There is no limit on Sephora Credit Card Rewards per purchase when shopping at Sephora U.S. retail stores (excludes Puerto Rico and Sephora inside JC Penney retail stores).
    • Online: There is a limit of one Sephora Credit Card Reward per purchase when shopping at www.sephora.com.
  • Do my Sephora Credit Card Rewards expire?

    Sephora Credit Card Rewards expire 90 days from date they are issued.

  • How do I receive my $20 Bonus Sephora Credit Card Reward for spending outside of Sephora?

    Sephora Credit Card cardholders that spend $500 outside of Sephora on their Card within the initial 90 days of the Account opening will receive a $20 Sephora Credit Card Reward. The Sephora Credit Card Reward will be issued on the billing statement and will be combined with other Rewards earned during the billing cycle.

  • Will I still earn Beauty Insider points if I use a Sephora Credit Card to pay for a purchase?

    Absolutely! The Sephora Credit Card Rewards are in addition to your Beauty Insider points so you will earn Beauty Insider points and Sephora Credit Card Rewards on every eligible purchase.

  • Can I use a Sephora Credit Card at Sephora inside JC Penney retail stores?

    You cannot use the Sephora Credit Card at Sephora inside JCPenney retail stores. The Sephora Credit Card can only be used at Sephora U.S. stores and at www.sephora.com.

  • Can I redeem Sephora Credit Card Rewards at Sephora inside JC Penney retail stores?

    No. Sephora Credit Card Rewards are only redeemable at Sephora U.S. retail stores and at www.sephora.com.

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Customer Care
1-866-702-9946
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Mon-Fri: 8:00am – 9:00pm ET
  • Sat: 8:00am – 9:00pm ET
  • Sun: Closed
  • Closed: New Year, Easter, Memorial, Christmas, Independence, Labor, Thanksgiving
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003