Back to Help

My Rewards

FAQ(s)

  • How do I earn Reward Dollars?

    Customers receive one Reward Dollar for every dollar spent with the Pottery Barn Kids credit card at any Pottery Barn brand catalog, store or website.

    Reward Dollars are awarded based on accrued purchases minus returns and credits. There is no maximum payout. Transactions of $750 or more may choose between earning Reward Dollars or promotional financing.

  • Reward Dollars needed to earn?

    Customers will receive a $25 Reward Certificate for every $250 spent.

  • When do Reward Certificates expire?

    Reward Certificates expire 180 days after the date of issuance.

All Help Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-800-395-3781
TDD/TTY
1-800-695-1788
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Bank
    PO Box 182273
    Columbus, OH 43218-2273