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My Rewards


  • How do I earn points?

    Customers receive one point for every dollar spent with the Pottery Barn Credit Card at any Pottery Barn brand catalog, store or website.

    Points are awarded based on accrued purchases minus returns and credits. There is no maximum payout. Transactions greater than $750 may choose between earning rewards or promotional financing.

  • Points needed to earn?

    Customers will receive a $25 rewards certificate for every $250 spent.

  • When do certificates expire?

    Certificates expire 180 days after the date of issuance.

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Customer Care
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Bank
    PO Box 182273
    Columbus, OH 43218-2273