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Frequently Asked Questions (FAQs)

• How do I apply for a Pottery Barn credit card?
  Applying for a new Pottery Barn credit card is easy! If you meet the legal age requirements of your state or territory, you can get started on your credit card application by simply visiting the application page.
• What are the benefits of being a Pottery Barn credit card cardmember?
  A Pottery Barn credit card gives you the freedom to shop your way. Learn more about the perks of being a cardmember on the benefits page.
• When will I know if my application is approved?
  When you apply online, you will receive an immediate response on the status of your application.
• Are there any fees associated with a Pottery Barn credit card?
  Please

  refer to the Credit Card Agreement

  (CCA) for information about any fees or charges associated with being a Pottery Barn credit card cardmember.
• What is the Pottery Barn credit card Agreement (CCA)?
  The Credit Card Agreement (CCA) covers the terms of your account with Comenity Bank and contains important information about using and managing your account. In the CCA, you will find a detailed explanation of the Pottery Barn credit card terms and conditions. The current CCA is

  available to review online

  .
• Can I apply for a Pottery Barn credit card account if I do not have a U.S. address?
  To apply for a Pottery Barn credit card account you must meet the legal age requirements of your state or territory and have a U.S. mailing address including street, rural route or APO/FPO (we're unable to accept P.O. Box mailing addresses). To apply in-store, you must present a valid government issued photo ID. In-store and online applications also require a valid government-issued Taxpayer Identification Number, such as an SSN or SIN.
• How do you protect my information when I apply for a Pottery Barn credit card online?
  Protecting your privacy is our top priority. That's why we use the latest encryption technology to help keep your information safe. To learn more about how we protect your information – and for steps you can take to help keep your information safe – visit our Security page.
• Who is Comenity?
  Comenity is the bank behind your credit card, here to help make your experience even better. Comenity works with hundreds of well-known and much-loved companies to offer their customers – customers just like you – credit programs that connect loyal shoppers to the brands they love.