Secure Message Center

Frequently Asked Questions (FAQs)

• I sent a message through Secure Message Center. How soon will I get a reply?

  As the impact of COVID-19 continues to affect all of us, you may experience a longer-than-normal delay in receiving a response to your message. We're very sorry for the inconvenience and hope you'll understand.

• I sent a message through Secure Message Center. How will I know when I get a reply?

  We'll send you an email to let you know a reply has been posted in Secure Message Center.

  Visit Secure Message Center to send and receive secure messages.

• Why do I have to sign in to Secure Message Center to access the reply to my message?

  We require that you sign in to access Secure Message Center in order to protect any sensitive information stored in your messages and attachments.

• Can I include attachments with my message sent through Secure Message Center?

  Yes, you can include up to five attachments totaling up to 5MB by selecting Add Attachment(s).

  The types of files you can send through Secure Message Center are:
  BMP, DOC, DOCX, JPG, JPEG, PDF, XLS, XLSX and PNG.

  Please note all messages are scanned for potential threats and viruses before being delivered to the Customer Care team.

• I need help immediately. Should I send a message through Secure Message Center?

  If you need immediate assistance, please call Customer Care at 1-800-367-9284 (TDD/TTY: 1-800-695-1788). As the impact of COVID-19 continues to affect all of us, you may experience a longer-than-normal delay in receiving a response to your message.