Email safety

Email is a quick, safe way for us to communicate with you regarding your Account Center. However, if you receive an email that seems suspicious, there are steps you can take to ensure your account information stays secure: 

  • Remember we will never ask you for your personal information (like your Account Center password, your Social Security number, or your credit card account number) via email. 
  • We will always address you by name and include part of your account number in our emails to you. Be suspicious of any emails that ask you to respond but don’t identify you personally. 
  • If you receive an unexpected or unsolicited email requesting personal or financial information, or asking you to provide account or log-in information, don’t respond directly. Instead, use the telephone number provided on a billing statement, correspondence letter, or on the back of your credit card to contact us.
  • Never click on a link within an email or open an email attachment if you are not certain of its origin or cannot trust the source.
  • Mark any suspicious messages as spam, and permanently delete them. You can update your email filter to block or flag future messages from the same sender.
  • Use strong passwords to protect access to your email accounts and change them periodically.

Protect yourself from “phishing”

Phishing is a term used for fraudulent email messages that request personal information about you or your accounts (i.e. credit card numbers, bank account information, or passwords). The emails are usually disguised as communication from legitimate, credible financial institutions with which you have existing business relationships.

If you receive an unexpected or unsolicited email and you suspect it may be part of a phishing scheme, we recommend following three simple rules: 

  1. Stop. Phishers will typically include an alarming or enticing statement in their emails, with the goal of getting you to respond immediately. They may ask you to click on a link, open an attachment, or call a telephone number; resist the impulse to react before you’ve checked the information thoroughly. 
  2. Look. Closely review any claims made in the message, and think about whether those claims make sense. Be suspicious if the message asks you to provide personal information like your Social Security number or any account numbers, user names, or passwords.
  3. Call. If you’re unsure about an email claiming to be from a legitimate financial institution, contact the company directly to determine if they sent it. Use the telephone number printed on a billing statement or the back of your credit card. 

Some common examples of phishing include messages that:

  1. Claim to be from a financial institution, but ask you to provide account information for verification purposes. Legitimate financial institutions already have your information in their records and will never ask you to provide information through email.
  2. Indicate you have won a prize or are entitled to receive a special offer, but ask you for financial information. While legitimate financial institutions may offer promotions, they will not require extensive personal or financial information to claim the benefit.
  3. Ask you to open an attachment containing a document you did not request. Legitimate financial institutions will only send documents through email in response to requests first initiated by the customer.