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Report Lost or Stolen Norm Thompson VIP credit card Account

Keeping your Norm Thompson account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-855-835-8425 (TDD/TTY: 1-888-819-1918) immediately.

Help and Customer Care

Ask a question

We're here to help. If you have a general question about the Norm Thompson VIP credit card, please sign in or register to use this question form. If you have a specific question about your account, please contact us at 1-855-835-8425 (TDD/TTY: 1-888-819-1918) so we can better ensure your privacy and security.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-855-835-8425

TDD/TTY

1-888-819-1918

Customer Care hours

Monday - Saturday
8am - 9pm ET.
Closed Sunday, New Years, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Capital Bank
PO Box 183003
Columbus OH, 43218