Account

FAQ(s)

• I need Account documentation. Where can I find it?
  For any Account documentation including Terms & Conditions and/or Your Marathon Visa® Credit Card Account Agreement, please contact Customer Care at 1-866-308-0680, TDD/TTY: 1-800-695-1788.
• Can I change my personal information online?
  You may change stored personal information in Account Center. Some information cannot be changed in order to protect your Account security and privacy. To make changes to information not available online, please send us a message via Secure Message Center or contact Customer Care at 1-866-308-0680 (TDD/TTY: 1-800-695-1788).
• Why am I getting marketing emails?
  When you registered for Account Center, you agreed to receive email offers and promotions, as well as other service and product offers. Change your email preferences. Not signed in? Sign in now.
• I need help reading my statement and Account materials.
  We are happy to help. Please contact Customer Care at 1-866-308-0680 (TDD/TTY: 1-800-695-1788).
• I want to look at my Account online. Which browser should I use?
  For the best site display and functionality, please choose the latest version of any of the following browsers: Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome or Safari. If you are having trouble with the way content is displaying on any of our pages, it might help to update your browser to a more recent version.
• I want to increase my credit limit by a specific amount. Can I do that?
  That may be possible. To find out more, please contact Customer Care at 1-866-308-0680 (TDD/TTY: 1-800-695-1788).
• I want to decrease my credit limit. Can I do that?
  Yes, that is possible. To find out more, please send us a message via Secure Message Center or contact Customer Care at 1-866-308-0680 (TDD/TTY: 1-800-695-1788).
• I want to close my account.
  We're sorry to hear that. For assistance, please contact Customer Care at 1-866-308-0680 (TDD/TTY: 1-800-695-1788) or send us a message via Secure Message Center.
• Where can I find eligibility and benefit information for the Servicemembers Civil Relief Act (SCRA)?
  Please visit the Military Servicemembers Civil Relief Act page, for more information or to request SCRA benefits.
• Why do you need to know my current income?
  We understand that providing your income can feel sensitive to some customers so we only ask when we are required to do so. Federal law requires us to consider your income before making any credit limit increases. Keeping your income information up to date also makes it easier for us to consider your eligibility for a future credit limit increase.