Return to all help topics

My Rewards


  • What are my benefits as a cardmember?

    As a cardmember you can take advantage of all of these great benefits, including:

    • 5x Points per $1 spent on Lexus vehicles, leases, service and parts.
    • 2x Points per $1 spent on gas and entertainment purchases
    • 1x Points per $1 spent everywhere else Visa is accepted
    • 5,000 Points after spending $500 outside of the dealership within the first 90 days
    • Unlimited Points with no expiration
    • Redeem Points towards vehicle and lease down payments and towards service and maintenance costs at participating Lexus dealerships
    • Redeem your Points for cash back in the form of a statement credit, gift cards, travel or merchandise
    • Plus, there's opportunity to earn bonus Points periodically through campaigns (e.g. travel, entertainment, etc.) and enjoy online offers from your favorite merchants through account management tool (e.g. spend $100 at Target and receive $20 back as a statement credit).
  • Do the Lexus Rewards Points ever expire?
  • How do I know which purchases will qualify to earn 2 Points?
    For a comprehensive list of purchase categories that qualify for 2 Points for each $1 spent, please call Comenity Cardmember Care at: 1-844-271-2613 (Visa) 1-844-271-2617 (Visa Signature) (TDD/TTY: 1-888-819-1918)
  • When are Points earned on the card credited to my account?
    Points earned for eligible purchases made using the card will be calculated and credited to your account daily upon transaction posting. Points are generally available 24-48 hours after the purchase is made.
  • Are there a maximum number of rewards Points a cardmember can earn?
    No. There is no maximum number of reward Points that cardmembers can accumulate on Net Purchases using their card.
  • What if I have a question about Points earned on my Lexus Rewards Visa Credit Card?
    Call the Lexus Rewards Visa Cardmember Service number on the back of their credit card: 1-844-271-2613 (Visa) 1-844-271-2617 (Visa Signature) (TDD/TTY: 1-888-819-1918)
  • How can I maximize earning Points on my Lexus Pursuits Visa® Credit Card?

    You can maximize earning Points by using your card for all of your everyday purchases. You will earn 5 Points per dollar spent on all purchases made within participating [[] Dealerships including vehicle purchase and lease down payments as well as parts and service. You will also earn 2 Point per dollar spent on Gas an entertainment purchases including restaurants, sporting activities, purchasing event tickets and more. You will also earn an additional 1x Point per $1 spent everywhere Visa is accepted.

    You can add Authorized Buyers to your account which allows you to earn more Points if your Authorized Buyer is using their Lexus Rewards Visa Credit Card for all of their purchases too.

  • How can I redeem my Rewards Points?
    Cardmembers can redeem their Points towards new vehicle purchase or lease down payments at any participating Lexus Dealership. Cardmembers may also redeem their earned Points towards their vehicle service, parts and maintenance at any participating Lexus Dealership. Cardmembers will also have the option to access a rewards catalog made available through their online account management system to redeem their Points towards gift cards, travel experiences and much more.
  • Where can a cardmember go to redeem their points?
    Cardmembers can login to their online account management tool at Upon login, cardmembers can view their available points and browse a rewards redemption catalog to select their preferred redemption.
  • Can Points be redeemed for cash back?
    Yes, in the form of a statement credit to your account through the Rewards Catalog.
  • Should I contact my dealer if I have questions about the card?
    No, please call the Pursuits Visa® Rewards Visa Cardmember Service number on the back of your credit card: 1-844-271-2613 (Visa) 1-844-271-2617 (Visa Signature) (TDD/TTY: 1-888-819-1918)

All Help Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-844-271-2613 (Visa) 1-844-271-2617 (Visa Signature)
Customer Care Hours
  • 24x7x365
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003