Your exclusive Kay Jewelers Long Live Love Credit Card benefits
*Promotional financing available with Kay Jewelers Long Live Love Credit Card accounts offered by Comenity Bank which determines qualifications for credit and promotion eligibility. Minimum purchase and minimum monthly payments are required. 20% down payment required and cannot be made with your Kay Jewelers Long Live Love Credit Card. Subject to credit approval.
Yes! You may keep making purchases during the transition with your current card or look up your account in store. Additionally, continue to pay your bill using the same method you use today. Starting October 22nd direct payments to Comenity Bank.
Please note, if your most recent billing statement reflects a past due amount you may not be able to use your account for new purchases on or after October 22, 2017 .
As a bank, Comenity Bank is required to have different policies and measurements than Sterling does regarding the status of delinquent accounts. If your most recent billing statement reflects a past due amount you may not be able to use your account for new purchases and may notice changes to your credit report after the transition to Comenity Bank. With Comenity Bank, you will need to make the full minimum payment due, as outlined on your billing statement each month by the payment due date.
Your statement will no longer specify the Balance Payable To Avoid Further Interest Charges. To avoid interest charges on purchases, pay your New Balance in full every billing cycle by the Payment Due Date.
Any repeat or scheduled payments to pay your account to occur on or after October 22, 2017 will not be processed by Sterling. Your current account settings and preferences at Kay.com, including automatic payments, will not be transitioned to your new account with Comenity Bank. Sterling will not process any repeat or scheduled payments after October 21, 2017. If you would like to set up new automatic payments, you may access the new account website at comenity.net/kay starting on October 22, 2017 and "Register for Online Access."
Previous account preferences such as paperless billing will not be transferred to your new account. You will need to re-enroll in this option to continue to receive your credit card billing statement electronically.
If you wish to enroll in paperless billing, you may do so by visiting comenity.net/kay (Account Center) starting October 22, 2017. In order to register for Account Center, you will need to create a new username and password. You may use your current credit card account number when registering.
You can confirm your billing address and other information on Account Center.
If you've recently shopped with your Kay Jewelers Long Live Love Credit Card, we may be sending you a new card in November as long as your account remains open and in good standing. This new card will replace your current credit card and have a new account number.
If you do not receive a new card in the mail, rest assured we can still look up your account in store. You may also contact us at (855) 506-2499 (TDD/TTY: 1-800-695-1788) to request a new card.
Wisconsin Residents Only: If you previously received a notice of change regarding your Kay Jewelers and Kay Jewelers Outlet Retail Installment Credit Agreement, please note that the changes outlined in that notice will not apply to your account. Any future changes to your account terms will be provided by Comenity Bank. If you closed your account, your account will remain closed as requested. Your account will still transfer to Comenity Bank for servicing and you will remain responsible for making payments until the balance is paid in full.
For more information, you can visit comenity.net/kay/welcome today, or beginning on October 22, 2017 please call us at (855) 506-2499 (TDD/TTY: 1-800-695-1788) for more information. We're here to help!
You may not know us, but we help build the credit programs offered by many of your favorite retail brands — serving you through Comenity Bank and Comenity Capital Bank.
Comenity offers you dedicated tools and award-winning customer care to make it easy to access, manage and monitor your accounts. And as community members, both Comenity Bank and Comenity Capital Bank work to support local efforts to improve housing, financial literacy and other social initiatives.
Our credit programs are all about you and the brands you love.
We're here to ensure your account makes your experience with your favorite brand even better. You chose your credit card or account because you love the brand, and you keep it because of the great benefits and special status being an cardmember brings. We design our credit programs to be clear, easy to use, and easy to manage. That way, you can enhance your life with the things you want and need.
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