Your New Lexus Pursuits Visa®

FAQ

  • Why is my account transitioning?

    Your Lexus Pursuits Visa account is transitioning to Comenity Capital Bank from Lexus Financial Savings Bank on October 11, 2015. As a result of this transition, your Lexus Pursuits Visa account and customer service will now be owned and managed by Comenity Capital Bank.

  • Who is Comenity Capital Bank?

    Comenity Capital Bank issues and services credit cards for some of the country’s most recognized brands. We are proud to now include Lexus as one of them. You can count on us for our award-winning customer care – we look forward to serving you.

  • Will I receive a new Lexus Pursuits Visa?

    If your account is in good standing, you may receive a new Lexus Pursuits Visa. Look for your new Lexus Pursuits Visa card to arrive by the beginning of October, as long as your account stays in good standing. If you do not receive a new Lexus Pursuits Visa, you may call to request a new card as long as you’re eligible.

  • Why am I not receiving a new card?

    If your account is not in good standing, you may not receive a new card during this transition. However, you are responsible for any remaining balance and must pay all amounts you owe on your account according to the terms of your Lexus Pursuits Visa Credit Card Agreement. Any references to Lexus Financial Savings Bank, in your Lexus Rewards Visa Credit Card Agreement will now refer to Comenity Capital Bank. We will send you billing statements that show how much you owe.

  • How will I earn points on the new Lexus Pursuits Visa?

    You will continue earning 5 points on your purchases at participating Lexus dealerships for every $1 of net purchases. Plus, you will earn 2 point for every $1 of net purchases on gas and entertainment purchases including restaurants, sporting activities, event tickets and more, and 1 point for every $1 of net purchases everywhere else Visa is accepted.

  • Will I keep all of my current points?

    Of course. All the points you’ve earned to date will be transferred automatically to your new Lexus Pursuits Visa, as long as your account is open, active and in good standing.

  • Can I still redeem my points for rewards at Lexus dealerships?

    Yes. You can continue to enjoy your choice of valuable Lexus Rewards and we are adding new ways to redeem your points, such as cash back as a statement credit, gift cards, and travel experiences through a new rewards catalog within the online account management tool. There will be a short black out period from September 23, 2015 until October 11, 2015 for customer point redemption. However, after the transition, you will now have the option to redeem points for a statement credit which can be applied toward transactions made during the blackout timeframe. Points redemption in dealership will commence again on October 11, 2015.

  • Will a new Lexus Pursuits Visa have a different account and rewards number?

    As long as your account is open, active, and in good standing, you will receive a new Lexus Pursuits Visa. Your new Lexus Pursuits Visa card will have a new account number and expiration date. It will also have a new Personal Identification Number (PIN), which will arrive after your new card. If you have multiple users on your account, you will notice that each card has a different card number too. This is to improve the security on your account. You will continue to get just one billing statement that will include purchases made by all users on the account.

  • What if I have automatic payments set up using my old Lexus Pursuits Visa?

    If you have automatic payments set up on your old Lexus Pursuits Visa, it’s important to provide your new Lexus Pursuits Visa number and expiration date for any electronic, automatic or recurring payments by October 11, 2015. That way you can ensure uninterrupted service and continue to earn points for these purchases.

  • What if I have automatic payments set up to pay my Lexus Pursuits Visa card account?

    Account settings including automatic payments will not be transitioned. You may setup automatic payments after October 11, 2015.

  • What should I do with my old Lexus Pursuits Visa?

    After October 11, 2015, your old Lexus Pursuits Visa will no longer be valid. For your security, be sure to destroy it once it is no longer valid.

  • What if I have more questions relating to my old card?

    Please call the phone number on the back of your old card or visit LexusPursuitsVisa.com/MyCardAccount through October 8th 7PM CST to get answers about your existing account.

  • Where would I send my new card payment?

    You may mail your new card payments to PO BOX 659820, San Antonio, TX 78265-9120 following the transition on 10/11/2015.