As of December 21,2023
These program terms are subject to the jury trial waiver and arbitration provision in your credit card account agreement that limit our liability to you, eliminate your right to a trial by jury, require you to resolve disputes with us on an individual basis and not as a part of any class or representative action, and through final and binding arbitration.
Please read these Program Terms carefully for important information about your rights and obligations in the IKEA Visa or IKEA Visa Signature Rewards Program ("Program"). By participating in the Program, you agree to these Program Terms.
The Program is provided by Comenity Capital Bank ("Bank"). Comenity Capital Bank is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time. The purpose of the Program is to reward customers for certain uses of their IKEA Visa or IKEA Visa Signature credit card ("Card".) The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.
For the most up-to-date terms, please visit comenity.net/IKEAvisa
General Information
The Program allows you to earn Reward Dollars ("Reward Dollars") on the amount you spend, as described in the "Earning Reward Dollars" section below, using your IKEA Visa or IKEA Visa Signature Card Account (your "Account"). You can then redeem Reward Dollars for IKEA Reward Certificates.
These Program Terms are separate from your IKEA Visa or IKEA Visa Signature Credit Card Account Agreement (your "Account Agreement"), which governs the use of your Account. In the event of any conflict between these Program Terms and your Account Agreement, these Program Terms will control in any matter relating to the Program. By using your Account, you agree to be bound by these Program Terms.
All information collected about you in connection with the Program is subject to Comenity Capital Bank's privacy policy, which can be obtained at https://d.comenity.net/ikeavisa/common/privacy/PrivacyLanding.xhtml
Note: You will be automatically enrolled in the IKEA Family program. Separate terms and conditions apply to IKEA Family. For more information visit ikea.com/us/en.
Earning Reward Dollars
You will earn Reward Dollars when you, or an authorized user, make eligible purchases of goods and services for personal, family and household purposes using your Account, minus any returns, refunds or credit adjustments ("Net Eligible Purchases").
Reward earn is rounded up to the next whole cent amount. Earning calculations that end in partial cents all round to the next higher whole value. For example, $.202 rounds to $.21.
Using your IKEA Visa or IKEA Visa Signature, you will earn:
Reward Dollars are not earned on: IKEA purchases placed on promotional financing plans that may be offered from time to time, returns, refunds, credit adjustments, unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, purchases made by or for a business or for a business purpose, , unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, balance transfers, cash advances, transactions treated similar to cash advances, interest charges, and fees of any kind. Reward Dollars are also not earned on Specified Installation General Purchases related to recalled or defective products.
Reward Dollars awarded for purchases that do not remain Net Eligible Purchases will be deducted from your Reward Dollars balance. Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Reward Dollars and may result in a negative Reward Dollars balance. If your Reward Dollars balance goes negative, you must first earn Reward Dollars to bring your Reward Dollars balance to zero before earning any Reward Dollars eligible for redemption. IKEA and Comenity Capital Bank reserve the right to verify and adjust Reward Dollars, as applicable, at any time.
Bonus Rewards Dollars for Special Offers
From time to time, Comenity Capital Bank may make bonus offers to earn additional Reward Dollars ("Bonus Reward Dollars"). Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Rewards Dollars limits, or exclusions. You may have to register to qualify for the offer. Comenity Capital Bank may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Reward Dollars already earned. Certain offers may only be communicated via email. Tax and shipping charges are excluded from specials offers and bonuses.
Reward Merchant Classification Codes
Merchants who accept Visa/Mastercard are assigned a merchant classification code ("MCC"), which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the products and/or services they primarily sell. Comenity Capital Bank and IKEA do not control the assignment of these codes and are not responsible for incorrectly coded purchases. Even though a merchant or some of the items it sells may appear to fit within a certain rewards category, the merchant may not have a code in that category. Purchases made with third-party payment accounts, including but not limited to PayPal and Venmo, will not earn additional Rewards Dollars.
Expiration
Important note: Rewards Dollars will expire 36 months after the date that they are posted to your Rewards Dollars balance.
Rewards Certificates will expire 90 days from the date they are issued.
Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Comenity Capital Bank may at any time for any reason change or terminate the Program and these Program Terms without notice.
Comenity Capital Bank reserves the right to terminate you from the Program. If the Program terminates, Comenity Capital Banks terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Reward Dollars will be forfeited.
Reward Dollars will be forfeited if any of the following occur: your Account is closed (Except for New York residents, where Rewards Dollars will be forfeited 90 days from notice of Account closure unless your Account is closed for misuse); you terminate your participation in the Program; you or any authorized user engages in any fraudulent activity or misuse related to your Account or the Program, or engage in any activity deemed to be abusive or gaming conduct, as determined by Comenity Capital Bank. Misuse includes, but is not limited to, obtaining or using an Account to maximize Reward Dollars earned in a manner that is not consistent with typical consumer activity as determined in Comenity Capital Bank's sole discretion. Misuse of your Account also includes, but is not limited to, failure to make timely payments or any other violation of the terms of your Credit Card Agreement.
Rewards Dollars earned will be forfeited upon your death, and your estate, successors and assigns will have no property rights or other legal claim to access and redeem such Rewards Dollars, unless the Bank receives a written request for redemption of Rewards Dollars within 12 months of the documented date of your death from the executor or administrator of your estate, along with documentation satisfactorily to us of your death and the identity and appointment of the executor or administrator. Whether points are eligible for redemption and how they may be redeemed depends on the final status of your account. Redemption is subject to the account being closed and paid in full and is in our sole discretion.
For every 15 of Reward Dollars you earn, you will receive a 15 Reward Certificate. Reward Certificates will be issued in increments of $15. Multiple Reward Certificates may be issued. Reward Certificates may only be redeemed on qualifying purchases using your Account at IKEA in stores and/or online at IKEA.com.
Reward Certificates may not be applied to past purchases. Reward Certificates may not be combined with any other discount or certificate, except as otherwise provided. Reward Certificate Name may only be applied to one transaction and any unused Reward Certificate Name value will be forfeited OR can be partially redeemed if the purchase amount does not exceed the Rewards Certificate amount.
IKEA/Comenity Capital Bank is not responsible for lost or stolen Reward Certificate Names.
You will receive your Rewards Certificate via your monthly Account billing statement within 60-90 days after you achieve a Reward Level. Contact the Bank to update your contact information for your Account.
Reward Dollars may not be sold, transferred or altered in any way by you. Reward Dollars you earn may not be combined with Reward Dollars earned on any other credit account or earned by anyone else (other than your Authorized User).
Reward Dollars and Reward Certificate Name have no cash value and are purely for promotional purposes. Reward Certificate Names may not be used as payment for any outstanding obligations to the Bank or its affiliates.
If you return merchandise purchased using a Reward Certificate Name, the dollar value of the Reward Certificate Name will be forfeited.
You may review your Reward Dollars balance via Account Center. It may take up to two billing cycles for Reward Dollars to post. The amount of Reward Dollars earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped.
IKEA and Comenity Capital Bank may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center or Mobile App. By providing your mobile phone number, Comenity Capital Bank may contact you about all of your accounts and this Program.
If you have any questions about the Program or to update your contact information, please contact the Bank by calling 1-866-387-6145 for Visa or 1-866-518-3990 for Visa Signature (TDD/TTY 1-888-819-1918) or visit Account Center. IKEA and Comenity Capital Bank are not responsible for Reward Certificates communications lost or undelivered due to incorrect or outdated address or email.
Reward Dollars Disputes
If Reward Dollars you believe were earned have not timely posted to your Reward Dollars balance, you may dispute your Reward Dollars balance ("Reward Dollars Dispute") by calling 1-866-387-6145 for Visa and 1-866-518-3990 for Visa Signature (TDD/TTY 1-888-819-1918). Comenity Capital Bank will use reasonable efforts to investigate your Reward Dollars Dispute if you notify Comenity Capital Bank within 90 days of the posting date. If you do not notify Comenity Capital Bank within that period, you waive your right to make a Reward Dollars Dispute with respect to that purchase. Comenity Capital Bank may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Comenity Capital Bank will have no further responsibilities if you later reassert the same Reward Dollars Dispute.
Limited Liability
Unless otherwise required by law, neither IKEA nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program Terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
Important note: Notwithstanding the foregoing, any liability that Comenity Capital Bank may have to you in connection with the Program shall be limited to the amount of any Reward Dollars you have earned in accordance with these Program Terms. In addition, unless otherwise required by law, you and we each waive the right to seek punitive or exemplary damages against the other.
No Warranties
IKEA, the Bank, and all of each of such company's respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
Taxes
You are responsible for any tax liability that may result from participation in the Program or use of any Rewards Certificates. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling Comenity Capital Bank at 1-866-387-6145 for Visa and 1-866-518-3990 for Visa Signature (TDD/TTY 1-888-819-1918. If you cancel your participation in the Program, you will no longer earn Reward Dollars and you will forfeit your unused and unexpired Reward Dollars. Your cancellation will not affect any previously redeemed Rewards.
Governing Law; Assignment
The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Utah. You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You and Comenity Capital Bank agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
"Claim," as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.
Complete Agreement; Severability; Conflicts; No Waiver
These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. Comenity Capital Bank will not lose our rights under these Program Terms because Comenity Capital Bank chooses to delay or not enforce them.
Licensing
The IKEA Visa and IKEA Visa Signature Credit Card is issued by Comenity Capital Bank, pursuant to a license from Visa Inc.