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My Rewards

FAQ(s)

  • How do I earn points?
    HSN Mastercard cardholders earn rewards for purchases made with the HSN Mastercard. You will earn 3 points for every dollar spent at HSN and 1 point for every dollar spent everywhere else Mastercard is accepted.
  • How do I spend points?

    You will earn 900 points on your HSN Mastercard and receive a free shipping certificate. You may earn up to three certificates per month on their billing statement (2700 points). Certificates expire in 90 days.

    All remaining points after fulfillment will roll over (example: I make a large purchase and earned 3000 points. I received 3 Free Shipping certificates on my following months billing statement. The remaining 300 points carry over to the following month).

    A statement can be reissued if the customer has lost their shipping certificates.

  • When will my points expire?
    Points will expire 24 months from earning date.
  • What is excluded?

    No rewards points are awarded for cash transactions (ATM, balance transfer, cash advance, etc.)

    No reward points are awarded for sales tax, shipping and handling.

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Contact Us

Customer Care
1- 866-702-9947
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003