Help

Report Lost or Stolen HSN credit card Account

Keeping your HSN account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-888-724-6649 (TDD/TTY: 1-888-819-1918) immediately.

Help and Customer Care

View secure message center

Secure Message Center is your resource for secure online communication about your HSN credit card account.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-888-724-6649

TDD/TTY

1-888-819-1918

Customer Care hours

Sunday - Saturday
8AM to 1AM ET

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Capital Bank
PO Box 183003
Columbus, Ohio 43218-3003