Help

Report Lost or Stolen HSN credit card Account

Keeping your HSN account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-888-724-6649 (TDD/TTY: 1-888-819-1918) immediately.

Help and Customer Care

Ask a question

We're here to help. If you have a general question about the HSN credit card, please sign in or register to use this question form. If you have a specific question about your account, please contact us at 1-888-724-6649 (TDD/TTY: 1-888-819-1918) so we can better ensure your privacy and security.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-888-724-6649

TDD/TTY

1-888-819-1918

Customer Care hours

Sunday - Saturday
8AM to 1AM ET

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Capital Bank
PO Box 183003
Columbus, OH 43218-3003