Transactions & Statements

Frequently Asked Questions (FAQs)

• Why can't I make purchases online with my Gordon's Jewelers Citi Credit Card account number anymore?
  To enhance cardholder security, Gordon's Jewelers Citi Credit Cards issued by Citibank will no longer be an accepted form of tender for purchases, effective 8/5/2019. Please use your Gordon's Jewelers Credit Card number issued by Comenity Capital Bank. If you do not have your Gordon's Jewelers Credit Card number, please call 1-844-271-2716 (TDD/TTY: 1-888-819-1918).
• I did not approve a transaction on my billing statement. What should I do?

  If you'd like to learn how to dispute a transaction, please refer to your Gordon's Jewelers Credit Card account agreement or the back of your billing statement for an explanation of your billing rights. Please note that some disputes must be submitted in writing and are subject to time limits.

  If you do not recognize a transaction on your statement or need additional assistance, please contact Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918).

• I misplaced my billing statement. How can I get another copy?

  You can access up to 24 months of electronic billing statements anytime by visiting the Transactions and Statements page.
  Please note, if your account has a zero balance at the end of your billing period, you will not receive a billing statement.

  For information not available online, contact Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918).

• How long are my billing statements available online?

  You can access up to 24 months of electronic billing statements anytime by visiting the Transactions and Statements page.
  Please note, if your account has a zero balance at the end of your billing period, you will not receive a billing statement.

• What's the difference between "Statement Balance" and "Current Balance"?

  Your "Statement Balance" reflects any transactions posted to your account at the time your billing period ends. Your "Current Balance" reflects any current charges, credits or payments that have posted to your account. Your "New Balance" is the current balance listed on your billing statement at the end of your billing period. Your account's "Current Balance" and "Statement Balance" may be different based on any activity that has posted to your account since your billing period ended.

• How can I access transactions online?
  You can access up to 2,000 of your recent transactions online by vising the Transactions and Statements page.
• How can I access information about a transaction that isn't available online?

  Transaction information that's not available online can be accessed by contacting Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918).

• Can you help me understand my billing statement?

  For detailed information about your billing statement you can visit the Understanding Your Statement page on the Comenity website.

  To request a free large-print paper or braille statement or to have your statement read to you over the phone, contact Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918).

• Can I get help reading my billing statement?

  We would be happy to help you read your billing statement. To have your statement read to you over the phone, please contact Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918).

• Can I access a large-print or braille version of my billing statement?

  To request a free large-print or braille version of your billing statement, please call Customer Care at 1-844-271-2716 (TDD/TTY: 1-888-819-1918). When accessing your statement online, you can enlarge the PDF version of your billing statement by selecting the "+" symbol.

• Can I use my Gordon's Jewelers Credit Card to purchase cryptocurrency such as Bitcoin?

  At this time, you cannot use your Gordon's Jewelers Credit Card to purchase cryptocurrency such as Bitcoin. We may review this decision at a later time as the cryptocurrency market evolves.