Account Assure

Frequently Asked Questions (FAQs)

• What is ?
  can provide assistance when you're unable to pay your bill due to a qualifying life event such as involuntary job loss, hospitalization, unpaid family leave of absence and identity theft (for complete details about qualifying life events, please refer to the current terms and conditions). You can enroll in anytime online by visiting the section of the My Profile page.
• When do my benefits start?

  The date when your benefits start varies depending on the benefit type. Details about benefits can be reviewed in the current terms and conditions.

  If you have questions or need help with your account, please call .

• If I pay off my statement balance in full, will I be charged for ?
  You will only be charged a fee for if you have a balance on the last day of your billing period. Therefore, if your balance on the last day of the billing period is zero, there will be no fee charged that month. Please note: any fees charged during a billing period are still due even if you pay off your statement balance in full by your payment due date.
• Does cover my spouse or other family members?

  The benefits of only apply to the primary cardmember and do not apply to a spouse or any other family members. Details about benefits, including eligibility requirements and exclusions can be reviewed within the current terms and conditions.

• Does protect all of my Comenity Accounts?
  If you have multiple accounts with Comenity Bank or Comenity Capital Bank, you will need to enroll each account in separately.
• I am currently unemployed, disabled or taking a family leave of absence. Am I eligible for benefits if I enroll today?
  We're sorry to hear that, but in order to receive benefits you must have been enrolled in prior to experiencing a qualifying life event.
• I never enrolled in . Why was I charged?
  If you believe you were mistakenly enrolled in , you can cancel anytime by visiting the section of the My Profile page, sending us a secure message in Secure Message Center or by calling us at .
• How can I cancel ?
  You can cancel your coverage anytime by visiting the section of the My Profile page, sending us a secure message in Secure Message Center or by calling us at .