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Customer Care
1-800-433-0091
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday – Saturday: 8 a.m. – 9 p.m.
  • Sunday: Closed
  • Closed: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003