Return to all help topics

My Rewards

FAQ(s)

  • How do I earn Rewards?

    With the Christmas Tree Shops andThat! Mastercard® credit card, you will earn 5% back in Rewards* for every dollar spent on all your purchases online and in store at Christmas Tree Shops andThat!, Bed Bath & Beyond, buybuy BABY, Cost Plus World Market, and Harmon Face Values. Earn 2% back in Rewards for every dollar spent on gas and groceries.** Earn 1% back in Rewards for every dollar spent when you use your Christmas Tree Shops andThat! Mastercard anywhere else Mastercard is accepted.

    *The Christmas Tree Shops andThat! Rewards Program is provided by Bed Bath & Beyond Inc., which is solely responsible for the program's operation. Bed Bath & Beyond Inc. may change the terms of the program at any time without notice. Please refer to Rewards Terms and Conditions for additional details.
    **Each Merchant is assigned a code by a third party that indicates the merchant's area of business. Bonus percent (%) back in rewards will only be awarded if the merchant code for the purchase matches a category eligible for the offer. Comenity Capital Bank does not have the ability to control assignments of merchant codes.
  • How will I receive my Reward Certificate?

    For every $10 you earn, you will receive a $10 Reward certificate on your next monthly statement.

  • Where can I redeem my Reward Certificate?

    Redeem your Reward Certificates at Christmas Tree Shops andThat!, Bed Bath & Beyond, buybuy BABY, Cost Plus World Market, and Harmon Face Values stores, and online at www.bedbathandbeyond.com, www.buybuybaby.com and www.worldmarket.com.

  • How can I check my Rewards balance?

    All of your rewards information will always be available on your current billing statement. To access your account and rewards balance online, simply visit and log in to comenity.net/christmastreeshopsandthat.

  • Where can I find my Reward Certificate balances?

    For Reward Certificate balance inquiries, please call 1-800-GO-BEYOND (1-800-462-3966).

All Help Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-844-271-2761 (Christmas Tree Shops andThat! Mastercard) 1-844-271-2762 (Christmas Tree Shops andThat! World Mastercard)
TDD/TTY
1-888-819-1918
Customer Care Hours
  • 24x7x365
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003