COVID-19 Pandemic Support

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We're Here to Help You

As the bank that manages your Caesars Rewards® Visa® Credit Card, we want to assure you that Comenity Bank is committed to helping cardholders who may be experiencing hardships due to COVID-19. We continue to monitor the situation and are following guidance from public health officials and government agencies in support of our customers, associates and communities.

Experiencing Income Disruption?

If you're facing income disruption due to COVID-19, please call Customer Care at 1-855-381-5715 (TDD/TTY: 1-800-695-1788) to discuss how we can help. We'll partner with you to find a solution that works with your situation. Please note that our call wait times have increased as we help those affected by the pandemic. We appreciate your patience.

Need Online Account Management Options?

  • Manage your Caesars Rewards® Visa® Credit Card account online easily using Account Center. This is a secure and convenient way to access the account information you need 24/7, including viewing balances, making payments and more. Register Here.
  • Make a quick one-time payment without creating an account or signing in to Account Center, with Comenity's EasyPay.

Frequently Asked Questions (FAQs)