Report Lost or Stolen Bon-Ton credit card Account

Keeping your Bon-Ton account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-855-567-7738 (TDD/TTY: 1-800-695-1788) immediately.

Help and Customer Care

View secure message center

Secure Message Center is your resource for secure online communication about your Bon-Ton credit card account.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care




Customer Care hours

Monday - Saturday
8am - 9pm ET.
Sunday: Closed.

New Years, Easter, Memorial, July 4th, Labor, Thanksgiving, Christmas: Closed.

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Bank
PO Box 182273
Columbus Ohio, 43218-2273