What are the benefits of choosing paperless communications?
Convenient. Secure. Smart. Go paperless for a whole host of benefits:
Convenience. You'll get a notification email every month when your billing statement is ready, or when there is an important notice about your account.
Security. Breathe easier with no printed account information to file or shred. Our sites use security software and advanced standards to ensure your information is protected.
Instant access. Get 24/7 online access to view and update your account information and preferences.
Savings. Paying your bill online means less money spent on stamps and checks.
Simplicity. It's easy to enroll, easy to access, and easy to make payments.
We believe once you experience the simplicity and safety of paperless communications, you'll never want to receive paper bills or other paper account notifications again. But if you ever change your mind, you can switch back to paper communications at any time, free of charge.
There is a transaction on my billing statement that I don't recognize. What should I do?
Keeping your account secure is important to us. If you find a charge on your account you believe is incorrect, please call our Customer Care team at 1-866-422-4471 (TDD/TTY: 1-888-819-1918) immediately. We will be happy to help.
Please note that federal law requires all billing disputes to be in writing. If you need to dispute a charge, your Customer Care representative will be able to give you more information. Any billing disputes will need to be filed by you, the primary accountholder, and will be resolved according to the terms described in the Credit Card Account Agreement.
I think my account is being used fraudulently. What should I do?
Helping you protect your privacy and the security of your account is important to us. Please call our Customer Care team at 1-866-422-4471 (TDD/TTY: 1-888-819-1918) immediately to discuss your account.
To learn how the Federal Trade Commission advises customers to recover from fraud or identity theft, please visit the FTC.