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Secure Communication

Email

  • Do not give out personal or financial account information, or respond to unsolicited emails. Use Secure Message Center to contact us, or call us using the phone number found on your billing statement, or the back of your credit card.
  • Never click on a link or open an attachment if you're not sure where or who it came from.
  • Mark suspicious emails as spam and permanently delete them. Update your email filter to block or flag future messages from the sender.
  • Use strong passwords to protect access to your email account and be sure to update periodically.
  • Be aware of phishing, or fraudulent emails that seem legitimate but are actually trying to obtain sensitive personal or financial information. If you suspect phishing, contact your financial institution using the phone number on your billing statement or back of your credit card. Please also notify us through Secure Message Center and attach a screenshot of the suspicious email.

Phone

  • Never give out personal information or account details over the phone unless you're the one who made the call.
  • Hang up if you're unsure about the person or institution contacting you. You can always call us directly at the number found on your billing statement, or the back of your credit card.
  • Do not share personal information in public where others may overhear.
  • Always keep your cell phone with you or in a secure location and lock it with a passcode to prevent access to stored information.
  • Never respond to or select an unsolicited text or email message that asks for personal or financial information.
  • Delete text and email messages containing personal or financial information.
  • Connect to trusted Wi-Fi networks or virtual private networks (VPNs) secured by encryption when performing financial functions on your phone.
  • Notify your carrier immediately if your phone is lost or stolen. If possible, remotely erase all data from your device and change all passwords for any accounts that have been accessed via your phone.

Mail

  • Go Paperless to limit potential mail fraud. If you prefer paper bills, know when you can expect them and contact us immediately if they do not arrive in a timely manner.
  • Contact us right away if a new or replacement card does not arrive as expected.
  • Never include a Social Security or driver's license number on mailed checks.
  • Shred documents containing personal or financial information.
  • Do not use an unsecured mailbox to mail personal or financial information.

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Contact Us

Customer Care
1-866-422-4471
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003