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Financial Education

Frequently Asked Questions (FAQs)

  • How do I pay down existing debt and start saving money?
    A clear plan of action, some commitment and maintaining a positive outlook are keys to taking control of debt and savings. For tips to build a better budget and set yourself up to save, visit Comenity's Financial Education page.
  • How can I keep my financial information from being stolen?
    There are several good habits that can help protect your information. During busy shopping periods, keep an eye on your surroundings, watching for people looking at your PIN, credit card number and other secure information. Shop at retailers you know and trust, don't order online when connected to a "Free Wi-Fi" connection, and monitor your bank account and credit card accounts often. For more details and additional tips, visit Comenity's Financial Education page.
  • How can I manage credit responsibly to avoid financial problems?
    Some basics of responsible credit management include paying your bill on time, every time, and keeping your balance as low as possible. If you have debt on more than one card, pay off the most expensive debt first. Monitor your credit score and work to raise your score. A higher score will qualify you for better interest rates. For more details, visit Comenity's Financial Education page.
  • Who is Comenity?
    Comenity is the bank behind your credit card, here to help make your experience even better. Comenity works with hundreds of well-known and much-loved companies to offer their customers – customers just like you – credit programs that connect loyal shoppers to the brands they love.

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Customer Care
1-855-269-1622 (Mastercard®) or 1-844-271-2535 (World Mastercard®)
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  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003