Help

Search All FAQs

0
No results found
Show All Results Show All Results

Top Results

We're sorry. There are no results for this query. Please try a different search or choose a topic below. Still need help? Send us a message via Secure Message Center, or call Customer Care at 1-866-322-1316 (TDD/TTY: 1-800-695-1788).

Popular Questions

All Help Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-866-322-1316
TDD/TTY
1-800-695-1788
Customer Care Hours
  • Monday - Saturday
  • 8am - 11pm ET.
  • Closed Sundays

    • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Bank
    PO Box 182273
    Columbus, OH 43218-2273

    • Alert: Our hearts go out to those affected by the wildfires in California. If you have questions about your account, please message or call us. Select here for more information.

    Warning!

    Your session is about to expire. If you would like to extend your session please choose "Continue Session" or click "End Session" to end your session.

    Continue SessionEnd Session