Help
Search All FAQs
Show All Results Show All ResultsPopular Questions
- I am locked out of my Account. What do I do?
- Why won't my user name and password work?
- My payment is due today. What's the latest I can make an online payment and not be charged a late fee?
- How do I see how many Reward Dollars I have?
- I need Account documentation. Where can I find it?
- Why does Account Center look different than before?
- Why is there a late fee on my Account?
- What is Comenity's EasyPay?
All Help Topics
Find help fast. Choose a topic below for answers to some of the most frequently asked questions.
Can't find what you're looking for?
Contact Us
Customer Care
1-800-324-0324TDD/TTY
1-800-695-1788Customer Care Hours
Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.
Customer Care Address
Comenity Bank
PO Box 182273
Columbus, OH 43218-2273
Warning!
Your session is about to expire. If you would like to extend your session please choose "Continue Session" or click "End Session" to end your session.