Help

Report Lost or Stolen Ann Taylor MasterCard® Account

Keeping your Ann Taylor account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-888-292-5707 (TDD/TTY: 1-800-695-1788) immediately.

Help and Customer Care

Ask a question

We're here to help. If you have a general question about the Ann Taylor MasterCard®, please sign in or register to use this question form. If you have a specific question about your account, please contact us at 1-888-292-5707 (TDD/TTY: 1-800-695-1788) so we can better ensure your privacy and security.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care

1-888-292-5707

TDD/TTY

1-800-695-1788

Customer Care hours

Monday - Saturday
8am - 9pm ET.
Closed Sundays

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Bank
PO Box 182273
Columbus, OH 43218-2273