Report Lost or Stolen Ann Taylor Card Account

Keeping your Ann Taylor account secure is important to us. If your account information is ever lost or stolen, please call our Customer Care team at 1-866-730-7902 (TDD/TTY: 1-800-695-1788) immediately.

Help and Customer Care

View secure message center

Secure Message Center is your resource for secure online communication about your Ann Taylor Card account.

Customer Care information

To speak with a member of our customer care team, please contact us:

Customer Care




Customer Care hours

Monday - Saturday
8AM to 12:30AM ET.
9AM to 10PM ET.

Live Customer Care hours may vary on holidays. Automated Customer Care is available 24 hours, 7 days a week.

Customer Care address

Comenity Bank
PO Box 182273
Columbus, OH 43218-2273