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Account Security

Here are some DOs and DON'Ts to help you do your part in protecting your Account: 

  1. DO create a unique user name and password.
    Choose something completely different from other websites. Never use personal information like your name or Social Security number. Make your password something easy for you to remember - and hard for anyone else to guess. Create a strong password that includes at least one uppercase letter, one lower case letter, one number and one special character.
  2. DON'T share your password.
    Ever. This means not writing it down either.
  3. DO change your password.
    Pick a new password at least every six months.
  4. DON'T leave an Account Center session unattended.
    Always sign out of Account Center (even on non-shared devices), and avoid situations where others can "shoulder surf" or watch your Account activity.
  5. DO check your browser for encryption.
    When you sign in to Account Center, look for a padlock, key or other icon in your browser window. This lets you know you are working in a secure session.
  6. DO take advantage of browser security settings.
    Use the Help feature on your browser to learn which security features are available and change your settings accordingly.
  7. DO update your device with the latest security patches.
    Periodically check for available updates to your device's operating system, applications and security software. If possible change settings to update automatically.

All Security Topics

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Contact Us

Customer Care
1-855-497-8176
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003