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Payments

FAQ(s)

  • My payment is due today. If I pay online today, will my payment be processed with today's date?
    Online payments submitted before 8PM EST can be credited to your account today. Online payments submitted after 8PM EST will be credited the following day (or on your future scheduled payment date). Please note that it may take up to two business days to complete the financial transfer from your personal bank account to your ALPHAEON CREDIT Card Account.
  • My payment is overdue. How much am I required to pay right now?
    You may make a payment of any amount, however, it's best if you pay the Minimum Payment Due as soon as possible. By paying the Minimum Payment Due, you'll avoid accumulating additional late fees. Still need help? Please send us a message via Secure Message Center or contact Customer Care at 1-855-497-8176 (TDD/TTY: 1-888-819-1918).
  • Do I need to make my monthly payment even though I returned merchandise?

    If you returned merchandise but still have a credit card balance, you must pay the Minimum Payment Due as shown on your Periodic Billing Statement. To avoid late fees, your Minimum Payment Due must be paid by the Due Date shown on your billing statement, even if your returned merchandise credit is equal to or greater than the Minimum Payment Due. See your Credit Card Agreement for additional information. 

  • Can I change my Payment Due Day?
    Can I change my Payment Due Day? We're sorry but the ALPHAEONCREDIT Card account only offers a limited set of Payment Due Days and we are not able to offer changes. For more information, please contact Customer Care through Secure Message Center or by calling 1-855-497-8176 (TDD/TTY: 1-888-819-1918).
  • Can I make a payment anytime—even weekends or holidays?
    Of course. Payments are accepted online any time of day, any day of the year.
  • Can I make an online payment from a bank outside the U.S.?
    Not at this time. However, if you are outside of the U.S., it may be possible to make an electronic payment. For additional details, please send us a message via Secure Message Center or call Customer Care at 1-855-497-8176 (TDD/TTY: 1-888-819-1918).
  • I want to make an online payment. What information do I need?
    Please have your checking account number and bank routing number available. For your convenience, this information will be securely stored for future payments. You may update this information any time. Make a payment now. Not signed in? Sign in now.
  • How do I schedule the date I want my payment withdrawn from my bank account?
    When making an online payment, you will select the date the payment will post to your ALPHAEON CREDIT Card Account. It may take up to two business days to complete the financial transfer from your personal checking account to your ALPHAEON CREDIT Card Account.
  • Is there a fee for making a payment online?
    No, there is not a fee charged for making online payments.
  • Can I use my debit card to make a payment in Account Center?

    We're sorry, at this time, debit cards cannot be used to make online payments in Account Center. To make an online payment, you must enter your checking account number, which is not the same as the number on the front of your debit card. Ask your bank for your checking account number, or look for it on the bottom of a check or on your monthly bank statement.

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  • How can I delete a scheduled payment?

    If funds have not yet been transferred from your bank account, you may be able to delete a scheduled payment—depending on when and how you make your request:

    By Mail or Account Center's Secure Message Center:
    6:00 PM ET (Eastern Time), at least 3 business days before the scheduled payment date.
    Need help? Contact us.


    Through Customer Care:
    7:59 PM ET (Eastern Time), at least 3 business days before the scheduled payment date.
    Need help? Contact us.


    Account Center Online:
    11:59 PM ET (Eastern Time), on the day of your scheduled payment date.
    To make a request, visit the Payments page, then tap or click the edit pencil located next to the scheduled payment you wish to delete.

  • How do I edit or delete a stored checking account?
    You can edit or delete your stored checking accounts by visiting the My Profile page. Please note, a checking account cannot be deleted if it is currently attached to a Scheduled Payment. However, as long as the payment is not processing, you may update/edit the account information and then delete the old one. Not signed in? Sign in now.
  • What is a pending payment?
    Any payment scheduled but not yet posted to your account.
  • When will my online payment be withdrawn from my bank account?
    It may take two additional business days to complete the funds transfer. A successful funds transfer results in one ACH electronic debit from your bank account and a payment to your ALPHAEON CREDIT Card Account for the payment amount you've specified.
  • I made an online payment. When will my Available Credit be updated?
    Your available credit will be adjusted as soon as possible for same-day or next-day payments made online. This may mean an immediate update; however, the availability of funds may be delayed at Comenity Capital Bank's sole discretion to ensure payment clearance.

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Contact Us

Customer Care
1-855-497-8176
TDD/TTY
1-888-819-1918
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003