As of date December 10, 2023
AAA Travel Advantage Rewards Program Terms ("Program Terms")
Important note: These program terms are subject to the jury trial waiver and arbitration provision in your credit card account agreement that limit our liability to you, eliminate your right to a trial by jury, require you to resolve disputes with us on an individual basis and not as a part of any class or representative action, and through final and binding arbitration.
Please read these Program Terms carefully for important information about your rights and obligations in the AAA Travel Advantage Rewards Program ("Program"). By participating in the Program, you agree to these Program Terms.
The Program is provided by Comenity Capital Bank. Comenity Capital Bank is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time. The purpose of the Program is to reward customers for certain uses of their AAA Travel Advantage Visa Signature Credit Card ("Card"). The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.
General Information
Cash Back
The Program allows you to earn Cash Back ("Cash Back") on the amount you spend as described in the "Earning Cash Back" section below, using your AAA Travel Advantage Credit, Card Account (your "Account"). You can then redeem Cash Back for Statement Credit, Cash Back as Direct Deposit, catalog merchandise, gift cards, or through select AAA channels as described in the "Issuing Rewards and Redemption" section below. You can redeem Cash Back for Rewards through the Account Center at https://d.comenity.net/ac/advantage/public/home("Account Center"). Cash Back as a direct deposit may require you to call the number on the back of your card for redemption.
These Program Terms are separate from your AAA Travel Advantage Credit Card Account Agreement (your "Account Agreement"), which governs the use of your Account. In the event of any conflict between these Program Terms and your Account Agreement, these Program Terms will control in any matter relating to the Program. By using your Account, you agree to be bound by these Program Terms.
All information collected about you in connection with the Program is subject to Comenity Capital Bank's and AAA's privacy policy, which can be obtained at https://d.comenity.net/ac/advantage/public/privacy and AAA's privacy policy can be obtained at AAA.com/privacy.
You will earn Cash Back when you, or an authorized user, make eligible purchases of goods and services for personal, family and household purposes using your Account, minus any returns, refunds, or credit adjustments ("Net Eligible Purchases").
Reward earn is rounded to the nearest whole cent value using standard rounding. Earning calculations that end in .005 will round up to the next cent. For example, earn calculated to $0.205 will round to $0.21. All calculations that result in less than .005 will round down. For example, calculated earn of $0.204 would round to $0.20.
Cash Back may not be sold, transferred or altered in any way by you. Cash Back you earn may not be combined with Cash Back earned on any other credit account or earned by anyone else (other than your Authorized User). You may review your cash back balance via Account Center or the Mobile App. It may take up to two billing cycles for cash back to post. The amount of cash back earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped. Cash Back is not earned on: unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, balance transfers, cash advances, transactions treated similar to cash advances, interest charges, cash equivalents, person to person, and fees of any kind.
Once redeemed, cash back redemptions may take up to 6 business days to post to your account. Cash back lowers the account balance and does not count towards your minimum monthly payment. Your minimum monthly payment will still be required if your statement credit is not equal to your statement balance due. Once you request cash back, your request cannot be changed or returned.
Comenity Capital Bank may temporarily prohibit you from earning Cash Back, using Cash Back, or using any features of the Program if: your Account becomes delinquent; Comenity Capital Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or AAA suspects that you misused the Program in any way.
Cash Back awarded for purchases that do not remain Net Eligible Purchases will be deducted from your Cash Back balance. Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Cash Back and may result in a negative Cash Back balance. If your Cash Back balance goes negative, you must first earn Cash Back to bring your Cash Back balance to zero before earning any Cash Back eligible for redemption. Comenity Capital Bank and AAA reserve the right to verify and adjust Cash Back, as applicable, at any time.
Hertz Bonus: Earn 1% cash back for every $1 of Net Eligible Purchases on Hertz rentals at participating locations in the United States, Canada, and Puerto Rico. Cash Back will be awarded for purchases that are processed with the merchant category code ("MCC") assigned to Hertz, and is not eligible on transactions booked through online travel agencies.
From time to time, Comenity Capital Bank may make bonus offers to earn additional Cash Back ("Bonus Cash Back"). Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Cash Back limits, or exclusions. You may have to register to qualify for the offer. Comenity Capital Bank may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Cash Back already earned. Certain offers may only be communicated via email.
Reward Merchant Classification Codes
Merchants who accept Visa are assigned a merchant classification code ("MCC"), which is determined by the merchant or its processor in accordance with Visa procedures based on the products and/or services they primarily sell. Comenity Capital Bank and AAA do not control the assignment of these codes and are not responsible for incorrectly coded purchases. Even though a merchant or some of the items it sells may appear to fit within a certain rewards category, the merchant may not have a code in that category. Purchases made with third-party payment accounts, including but not limited to PayPal and Venmo, will not earn additional Cash Back.
Eligible AAA purchases: Through any participating AAA Club when AAA is the merchant of record. Check with your local branch to confirm participation.
AAA earning restrictions: Insurance purchases made through any AAA Club or Club-affiliated insurance agency for policies which are not underwritten by an insurance company owned by or affiliated with a AAA Club; and automobile extended warranties, trip insurance or any other services that are purchased through a Participating AAA Club but are provided by a third-party merchant, excluding AAA Tickets and PayPal.
Opt-In Offer
From time to time, Comenity Capital Bank may make special offers to earn additional Cash Back, which require you to opt in to the special offer to earn the Cash Back ("Opt In Offers"). Opt In Offers must be opted into before Cash Back is earned, and earning is not retroactive prior to opting in. When an Opt In offer is available, it will be sent via email and the link within the email will be used to opt into the offer. Opt In Offers will typically have earning criteria and time frames.
Expiration
Important note: Cash Back will expire five (5) years after the date that they are posted to your Cash Back balance.
Temporary Prohibition, Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Comenity Capital Bank may at any time for any reason change or terminate the Program and these Program Terms without notice.
Comenity Capital Bank reserves the right to terminate you from the Program. If the Program terminates, Comenity Capital Bank terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Cash Back will be forfeited.
Cash Back will be forfeited if any of the following occur: your Account is closed (except in New York, where Cashback will be forfeited 90 days from notice of account closure unless the account is closed for misuse) ; you terminate your participation in the Program; you or any authorized user engages in any fraudulent activity or misuse related to your Account or the Program, or engage in any activity deemed to be abusive or gaming conduct, as determined by Comenity Capital Bank. Misuse includes, but is not limited to, obtaining or using an Account to maximize Cash Back earned in a manner that is not consistent with typical consumer activity as determined in Comenity Capital Bank's sole discretion. Misuse of your Account also includes, but is not limited to, failure to make timely payments or any other violation of the terms of your Credit Card Agreement. If You voluntarily cancel enrollment in the Program or close your Account, you will be allowed 30 days from cancellation of enrollment or account closure to redeem any Cash Back earned. Your Cash Back rewards will be forfeited after the 30-day period. Forfeited Cash Back rewards will not be reinstated.
Cash Back earned will be forfeited upon your death, and your estate, successors and assigns will have no property rights or other legal claim to access and redeem such points, unless the Bank receives a written request for redemption of points within 12 months of the documented date of your death from the executor or administrator of your estate, along with documentation satisfactorily to us of your death and the identity and appointment of the executor or administrator. The balance subject to redemption will be the balance as of the documented date of death and will be redeemed in the form of a statement credit for accounts with a balance, otherwise a check made out to the estate at the then current conversion rate of the program as described in the then current terms and conditions.
You may redeem Cash Back towards statement credits or direct deposit (managed by Bank) for Rewards on the program catalog website accessible through Account Center at comenity.net/advantage or in the Mobile App (downloadable in the Apple and Google app stores), or through AAA participating locations for qualifying AAA purchases. Cash Back will be redeemed on a "first in, first out" basis, such that the first Cash Back earned will be the first Cash Back redeemed. Once you've redeemed Cash Back for a statement credit or direct deposit your Cash Back balance will be reduced by the number of Cash Back used to obtain the statement credit or direct deposit and will appear on Account Center or the Mobile App. Cash Back are issued for reward purposes only.
We contract with Bakkt non-affiliated third party, who is solely responsible for the administration of the Program with respect to goods or services offered on the Program Catalog. Bakkt may establish procedures related to fulfillment of Rewards. The procedures will be disclosed prior to redeeming Cash Back for Rewards from Bakkt. Your redemption types are statement credit, direct deposit, catalog merchandise, gift cards and AAA club agent generated redemptions including travel . See details below. Redemption value of Cash Back is variable based on the reward you choose to redeem for.
Redeeming Cash Back for Statement Credits
You may redeem Cash Back as a credit to your Account. The amount available to redeem, starting at $5.00 is based on your rewards balance.
Once redeemed, Statement credit redemptions may take up to 6 business days to post to your account. Statement credits lower the account balance and do not count towards your minimum monthly payment. Your minimum monthly payment will still be required if your statement credit is not equal to your statement balance due. Once you request a Statement Credit, your request cannot be changed or returned. Important Notice: Statement credits are only available up to the current balance on your account.
Redeeming Cash Back for Cash back as direct deposit
You can redeem your Cash Back for cash back, starting at five dollars ($5.00) – paid as a direct deposit into a checking or savings account held by a financial institution located in the United States designated by you. Once redeemed, direct deposit redemptions will be applied to the account and routing number you have entered and timing is dependent on the financial institution that you deposited to. Once you request a direct deposit, your request cannot be changed or returned. You are solely responsible for the accuracy of the account and routing numbers you enter for your direct deposit. In the event that you enter incorrect account and/or routing numbers, you release the Bank, its affiliates, officers, directors, employees, service providers, or agents, contractors and any merchants participating in the Program from all liability regarding any cash back applied to said incorrect account.
The Bank may temporarily prohibit you from redeeming cash back rewards already earned or using any features of the Program if: your Account becomes past due; the Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or the Bank suspects that you misused the program in any way. If your redemption privileges are temporarily restricted due to delinquency, you must bring your account current – meaning you have paid any past due balance and only your current minimum payment is due – before your redemption privileges are reinstated.
Redeeming Cash Back for Merchandise
You may use Cash Back to obtain Rewards through Bakkt. Merchandise orders will be confirmed by an email generated on behalf of the merchant by Bakkt.
Redeeming Cash Back for Apple Products
You may redeem Cash Back for apple products. Apple products orders will be confirmed by an email generated on behalf of the merchant by Bakkt.
Redeeming Cash Back for Gift Cards
You may redeem Cash Back for gift cards. Gift cards may be requested by you.
Except as required by law, gift cards will not be replaced or replenished if it is lost, stolen, destroyed, used without the intended recipient's permission or used in a manner inconsistent with any law.
Digital gift card orders will be confirmed by an email generated on behalf of the merchant by Bakkt.
Redeeming Cash Back for AAA Merchandise and Travel
For redeeming Cash Back for AAA Merchandise, Services and Travel through AAA Club locations or Call Centers, check with your local AAA Club or visit AAA.com to confirm participation. This redemption type is made solely available through AAA agent assistance at participating AAA club locations or Call Centers.
AAA Clubs are solely responsible for the application of Cash Back redemptions towards in-store location or call center purchases for travel and travel-related goods or services. For additional rules regarding AAA travel purchases, contact your participating AAA Club.
Cash Back redeemed at a participating AAA Club has no cash value and may not be used to purchase traveler's checks, foreign currency, stored value or gift cards, gift certificates, or other items subject to restriction or prohibition, including insurance products.
Once Cash Back is redeemed for a purchase at a participating AAA Club, it cannot be refunded to your Card account in any subsequent return, refund, or exchange. The value of the purchase will be returned to you under the specific AAA Club's refund policy.
Cash Back redeemed at participating AAA Club locations or Call Centers are worth 5% more in cardholder value. For example, $100 Cash Back redeemed at a participating AAA Club location or Call Center is valued at $105 Cash Back upon redemption. As a result, your Cash Back are worth more when redeemed at participating AAA Clubs.
Cash Back may not be sold, transferred or altered in any way by you. Cash Back you earn may not be combined with Cash Back earned on any other credit account or earned by anyone else (other than your Authorized User).
You may review your Cash Back balance via Account Center or the Mobile App. It may take up to two billing cycles for Cash Back to post. The amount of Cash Back earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped.
Comenity Bank and AAA may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center or the Mobile App by providing your mobile phone number, Comenity Bank may contact you about all of your accounts and this Program.
If you have any questions about the Program or to update your contact information, please contact the Customer service phone number on the back of your card OR 1-855-585-8852 (TDD/TTY 1-888-819-1918) or visit Account Center or the Mobile App
You can review your Program activity at comenity.net/ac/advantage. or on your billing statement.
If Cash Back you believe were earned have not timely posted to your Cash Back balance, you may dispute your Cash Back balance ("Cash Back Dispute") [by calling 1-855-585-8852 (TDD/TTY 1-888-819-1918 or by writing to Comenity Capital Bank. . Comenity Capital Bank will use reasonable efforts to investigate your Cash Back Dispute if you notify Comenity Capital Bank within 90 days of the posting date. If you do not notify Comenity Capital Bank within that period, you waive your right to make a Cash Back Dispute with respect to that purchase. Comenity Capital Bank may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Comenity Capital Bank will have no further responsibilities if you later reassert the same Cash Back Dispute.
If cash back rewards you believe were earned have not timely posted to your cash back balance, you may dispute your cash back balance ("Cash back Dispute") by calling 1-855-585-8852 (TDD/TTY 1-888-819-1918). The Bank will use reasonable efforts to investigate your Cash back Dispute if you notify the Bank within 90 days of the posting date of the transaction generating the cash back balance that is the subject of the Cash back Dispute. If you do not notify the Bank within that period, you waive your right to make a Cash back Dispute with respect to that purchase. The Bank may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, the Bank will have no further responsibilities if you later reassert the same Cash back Dispute.
Unless otherwise required by law, neither AAA nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program Terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
Important note: Notwithstanding the foregoing, any liability that Comenity Capital Bank may have to you in connection with the Program shall be limited to the amount of any Cash Back you have earned in accordance with these Program Terms. In addition, unless otherwise required by law, you and we each waive the right to seek punitive or exemplary damages against the other.
You release the Bank, its affiliates, officers, directors, employees, service providers, or agents, contractors and any merchants participating in the Program from all liability regarding the redemption of cash back rewards that are lost or stolen after being received by you, or that are directly deposited into an incorrect checking or savings account designated by you. If the Bank fails to credit, improperly denies, or improperly reverses cash back that you are entitled to, then, subject to applicable law, your only remedy will be the issuance of the improperly denied or reversed cash back balance.
AAA, the Bank, and all of each of such company's respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
AAA, the Bank and all of each of such company's respective subsidiaries and affiliates do not endorse items purchased with Cash Back through the Program and make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program. AAA and Comenity Capital Bank do not guarantee the performance of Rewards, or products or services obtained through the Program, nor do they operate or control the merchandise, or gift cards offered as Rewards.
Taxes
You are responsible for any tax liability that may result from participation in the Program. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling Comenity Capital Bank at 1-855-585-8852 (TDD/TTY 1-888-819-1918). If you cancel your participation in the Program, you will no longer earn Cash Back and you will forfeit your unused and unexpired Cash Back. Your cancellation will not affect any previously redeemed Rewards.
Governing Law
The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Utah. You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You and Comenity Capital Bank agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
"Claim," as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.
These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. Comenity Capital Bank<Client Name/Bank Name> will not lose our rights under these Program Terms because Comenity Capital Bank chooses to delay or not enforce them.
Licensing
The AAA Daily Advantage Visa Signature® Credit Card is issued by Comenity Capital Bank, pursuant to a license from Visa Inc. Visa is a registered trademark of Visa International Service Association and used under license.